The Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services or our website, it will only be used in accordance with this privacy statement.
The Company may change this policy from time to time by updating this page and you should check this page to ensure that you are happy with any changes. This policy is effective from 8th August 2013.
Data securityData security is of the utmost importance to us and we are committed to ensuring information we collect from you is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline.
What information do we collect?We collect information that you provide to us when registering on our website, completing a booking form, subscribing to mailing lists, and when contacting us both on and offline including:
Â Name, address, contact information including phone and email
Â Subscription and demographic information such as preferences, interests, age and family information.
Â Information relating to your holiday such as reviews, blogs, image or video uploads, questionnaire data, holiday enquiries and brochure or marketing requests
Â Information relating to quoting and booking a travel service, including information regarding family and travel companion(s) such as names, emergency contacts and special service needs, such as any disability or medical or dietary restrictions (which may disclose your religious beliefs), passport information, dates of birth, insurance information, visa information, nationality and country of residence.
Â Information relevant to customer surveys, competitions, feedback, offers and market research.
We also collect information automatically received by us when you use the website, access our marketing information or contact us by email or phone including:
Â Browsing, purchase and search history. We may also use software tools such as Google Analytics to measure and collect session information, length of visits to certain pages, repeat visits and page interaction information (such as clicks and mouse movements).
Â The domain and ip address that your computer uses to connect to the internet; your computer, browser, operating system, internet connection, referral information, search terms and other standard information collected by default by tools such as Google Analytics.
Â Telephone information including phone numbers, call duration and on occasion call recordings that we use for training and quality control.
Â Third party information about you from other sources which we may add to our account information. For example we update address information using data from the Royal Mail "Change of Address" File, which we may use to correct our records.
Â We doÂ notÂ store financially sensitive information such as credit card numbers, bank details or security numbers
What we do with the information we gatherWe require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Â Internal record keeping, auditing and regulation purposes.
Â We may use the information to improve our products and services.
Â We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Â We may use the information to display adverts on our or other websites based upon your prior visits to our website, preferences and contact with the Company.
Â We may use your information to contact you for market research purposes.
Â We may use the information to customise the website according to your interests.
We may contact you by email, phone or mail unless requested otherwise.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Who else may see your dataIn order to respond to your holiday request or booking we may need to disclose some of your information to our partners including:
Â delivery companies such as the couriers, Royal Mail, City Link and their affiliates
Â travel companies such as airlines, ground handlers and car hire companies.
We only pass on information that is required in order to fulfill the booking or enquiry, such as name and address to delivery companies and name and passport information to airlines.
In order to maintain and understand our data as accurately as possible to give you the best possible guest experience, we may occasionally use the services of external specialist companies for data cleaning and data analysis. In this case we only use carefully selected companies within the UK and data is protected by a non-disclosure agreement and data is not stored after any work has been completed.
Please be aware that due to the nature of our business and of the internet, information and data you provide may be transferred outside the country where it is submitted to us. If you are submitting information or data from a country within the European Economic Area (EEA) it is possible that it may be transferred outside the EEA, where data privacy regulations may differ from within the EEA.
Advanced Passenger Information (API) is required by many countries prior to arrival (or departure). API information includes personal identity information such as name, passport details, visa information, nationality, transit and destination data. Airlines and transport companies are required to transmit this information by law and data entry is requested at the time of ticket issue. To comply with these regulations the Company passes the relevant information to the transport companies who transmit the information to the relevant authorities.
Controlling your personal informationWe will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may choose to restrict the collection or use of your personal information in the following ways:
Â You mayÂ log onÂ and update your profile, subscription details and other personal information on our website.
Â You may unsubscribe using the links on our marketing emails or you may contact us to unsubscribe for any or all marketing activity by email on email@example.com
Â You may update and request details of any personal information which we hold about you by contacting our data manager at any time.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.
Our data manager can be contacted by writing to:
25 Eccleston Place
London SW1W 9NF
or email firstname.lastname@example.org